State Farm® Insurance Agent Hortencia Reyes

"I had the privilege of working with Jocelyn Salcedo, and I couldn't be happier with my decision to switch to this agent. Jocelyn's prompt email responses were impressive, and their commitment to providing exceptional customer service was evident from the start. They conducted themselves with utmost professionalism, making the entire experience a pleasure. Not only did Jocelyn make the process easy and smooth, but the auto quote they provided was significantly cheaper than other options I had explored. Their expertise and efficiency truly made a positive impact on my insurance journey. I highly recommend working with Jocelyn Salcedo for their outstanding service, affordability, and overall ease of working together."

"We have been using this State Farm office for approximately a year and have found Hortencia and her staff to be very gracious and efficient in helping with our insurance coverage. In the office recently she heard us asking questions to one of her staff and she came out of her office to share her own experiences with the same issue and advised us about it could be handled. She was very professional and friendly."

"State Farm has always been great for all our insurance needs. Very quick to get an answer back and offer solutions to save money. Been using for over 10 years now. Hortencia Reyes is very helpful and attentive to all our insurance needs. Highly recommend using her and State Farm in the future."

"Gexia was easy to work with and was great in following up with me and working with me to decide what coverages fit my needs the best. She was able to save me a fair amount of money on my auto and homeowners policy by going through All-State. She found us the discounts that were applicable to our situation and walked us through all steps of the process. She was patient and thorough in explaining everything to us. I can’t recommend her enough. If you’re looking to switch insurance carriers, give Gexia a call. I think you’ll be very glad you did. Being with a reputable company like All-State and having a great agent like Gexia will give you piece of mind."

"My experience over the phone was great! Jocelyn S. was the lady helping me through the process of getting insured. I appreciated her patience with me to get a quote with and without certain add-ons I was interested in. Tone over the phone says a lot about someone’s attitude, and Jocelyn was pretty cool. Overall I’m actually pretty satisfied with State Farm being my renters and vehicle insurance!"

"I have been with State Farm for car insurance for a few years and have never had any issues. I was finally able to move my home insurance to them as well. I worked with Liliana Reyes in Hortencia Reyes office and she was wonderful. Professional, knowledgeable, responsive and friendly. If you are looking for an agent, this is a great location to contact (ask for Lilly!)"

"I've been a long time customer of State Farm for many years. Whenever we have needed proof of insurance provided, the girls at the office have been quick to respond. It was no different when I got rear-ended recently. I called Lily R on April 25th to ask what I should expect regarding the next steps going forward. I was met with professionalism, kindness and even concern for my well being. This was met by my agent, Hortencia, calling to find out if I was alright. It was definitely appreciated & well received to know that these gals truly care about their members."

"I am deleting my original post as Marleen Gonzalez is no longer with this office. Since her exit, the service I have received at Hortencia's office has been saddening. I was charged 80$ for setting up their drive safe and save discount despite being misled to believe there would be no payment of any sort for a late set up. After asking her office for relief since those terms were not clearly laid out to me, I was given a very clear no and a "we are so sorry for the inconvenience" despite it being their mistake.. Anyway, Hortencia reached out personally via email and said she would call me that same day but she never did. I called and told Christina to let her know I was waiting and Hortencia still never called. Then, I emailed to follow up and was emailed back by Gexia, not hortencia and not called. So so far I feel that they are willing to do the minimum but if you are really upset with how they misled you or their treatment they will simply give you the cold shoulder. Good luck."

"In a world where phenomenal service, communication, and transparency is less and less common, the State Farm office of Hortencia Reyes and her staff define what best in class should look like. I picked her office for all my and my families insurance needs and have never thought twice about the trusted counsel they provide regarding some of our most important needs!"