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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sabrina Osterman

August 1, 2025

5  out of  5
rating by Sabrina Osterman
"Always always helpful! The team at Hortensia’s Firm help with any and all matters quickly and professionally. They are the best Thank you for taking care of us. The Ostermans"
We responded:
"Thank you Sabrina. It’s an honor to serve you & your family. We appreciate the opportunity & always a pleasure to visit with you! Thank you for entrusting us with taking care of your insurance needs. "
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Nicole

July 29, 2025

5  out of  5
rating by Nicole
"I had such an amazing experience. I spoke with LynAnne Davis and she was definitely the most intelligent, most personable and the most fun I've had buying insurance in the 30 years had to get insurance. She answered all my questions, responded quickly and followed up with me (because I forget). And...the price was right. I switched over 3 policies (1 I wasn't even planning on, but I liked LynAnne so much, I figured let's keep everything in one place). I cannot recommend her enough. Hands down the best experience I've had."
We responded:
"Thank you Nicole. I 100% agree - LynAnne is intelligent, knowledgeable & makes learning auto and home insurance fun! She puts forth extra effort to assure our customers receive the best protection and price. We appreciate you sharing your experience with our insurance office. "
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Emilio Leija

July 23, 2025

5  out of  5
rating by Emilio Leija
"Hortencia has been our agent for years. Luckily, I don’t have to call often. But when I do, she and her staff are always there to assist. Recommended to everyone!"
We responded:
"Thank you Emilio, we are so grateful to have the opportunity to serve you! We appreciate you trusting us with your auto and home insurance needs. We look forward to many more years of your loyalty. "
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Jordan C

July 17, 2025

5  out of  5
rating by Jordan C
"Always helpful and great prices!"
We responded:
"Thank you Jordan, it’s a pleasure serving your auto & home insurance needs. We appreciate you! "
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danielle guerrero

July 12, 2025

5  out of  5
rating by danielle guerrero
"The best State Farm agent I’ve been with they are constantly helping me out , and very convenient to communicate with ! Thank you guys !"
We responded:
"Thank you Danielle, it’s a pleasure serving you! We make it convenient to communicate through text, email, phone calls or stopping by our office - whatever is best to serve your auto & home insurance needs. We appreciate you. "
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Rebecca Rumbaugh

July 9, 2025

5  out of  5
rating by Rebecca Rumbaugh
"I have been with the team for 16+ years and they have always been accommodating and willing to help me figure out what to do with my different coverages. I would highly recommend them."
We responded:
"Thank you Rebecca, we appreciate your business. We understand you have choices & appreciate you allowing us to serve your insurance needs. It’s important to us to review your policies & assure you have the right insurance coverages with the best protection & price. Thank you for your years of loyalty & trust in us! "
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Cristina Atienzo

July 2, 2025

5  out of  5
rating by Cristina Atienzo
"Elizabeth went above and beyond to help me solve my issue and all the questions I had."
We responded:
"Thank you Cristina for your 5 Star review! I’m happy to hear Elizabeth helped you with your home insurance. We work hard as a team to help our customers with their insurance needs. We appreciate you! "
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terrance wilson

July 1, 2025

5  out of  5
rating by terrance wilson
"Hortencia Reyes and the staff are awesome to work with. They always promptly get back to me on any matter concerning our insurance. Excellencent group!!!!!"
We responded:
"Thank you Terrance, it’s a pleasure serving your insurance needs. You are awesome to work with, we appreciate you! "
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Lee Marie

July 1, 2025

5  out of  5
rating by Lee Marie
"Great Costumer Service, Very Kind and Great Prices, Thank You"
We responded:
"Thank you Lee! We take pride in providing the best customer service along with the best prices. Our prices are very competitive and offer you the best value and protectioin. We appreciate you noticing our kindness. "
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Jesse Moron

June 25, 2025

5  out of  5
rating by Jesse Moron
"Thanks Elizabeth for the prompt and great service"
We responded:
"Thank you Jesse for recognizing Elizabeth's service. Our customer's needs are our biggest & most important part of our job. Thank you for noticing, we appreciate you! "
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Fly Dad Zone 77

June 19, 2025

5  out of  5
rating by Fly Dad Zone 77
"I had a wonderful experience today working with Elizabeth. She was very professional, knowledgeable, and had excellent customer service. Very refreshing. Eddie"
We responded:
"Thank you Eddie. I agree Elizabeth demonstrates amazing customer service skills. Our team puts forth extra effort to help our customers. We appreciate you! "
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Yesenia Dominguez

May 13, 2025

5  out of  5
rating by Yesenia Dominguez
"Gexia have me great customer service she helped me out to get a great policy quote!"
We responded:
"Thank you Yesenia! Our team works hard to give our customers the best service. We appreciate you! "
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miguel flores

April 17, 2025

5  out of  5
rating by miguel flores
"Shout out to Gexia for always being so helpful! And willing to explain in detail the activity in my monthly statements."
We responded:
"Thank you Miguel, we understand our customers may need our help with their monthly statements & we are happy to help explain. It’s important to us that you are happy with our service so we go the extra mile. Gexia does a nice job, we appreciate you noticing. "
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Marcin K

April 16, 2025

5  out of  5
rating by Marcin K
"The best agent in the Queen Creek and San Tan Valley! The team is always responsive and has taken care of my insurance needs for some time now. Highly recommend giving them a call!"
We responded:
"Thank you Marcin, it’s our pleasure serving you, we appreciate the opportunity! Our priority is meeting our customers needs offering the best customer service, price & protection. Thank you for being our customer. "
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Jeanne Endicott

April 5, 2025

5  out of  5
rating by Jeanne Endicott
"Lali was amazing! Gave me such great information and ensured I had the best coverage fit for my motorcycle (which ended up being over half of what other companies were charging). 5/5 & would recommend everyone over to her!"
We responded:
"Thank you Jeanne, I agree Lali is very competent and understands the importance of protecting our customers with the right coverage. So happy we saved you money on your motorcycle insurance! We appreciate you. "
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Jocelyn Smith

April 4, 2025

5  out of  5
rating by Jocelyn Smith
"My family received amazing service from this State Farm office. Especially Brook and Hortencia have been extremely helpful. I would recommend this office to anyone for their insurance needs."
We responded:
"Thank you Jocelyn, we appreciate serving you! Brooke and my team make every effort to provide our customers with the best price and service. Together, we make a great team!"
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Brett Berry

March 31, 2025

5  out of  5
rating by Brett Berry
"Hortencia and her team are very helpful and respond quickly when I need to make changes to my policy making the insurance selection process very good instead of the normal dreaded results you get with other companies."
We responded:
"Brett, thanks for your review. We are pleased to hear you enjoy our service instead of the normal dreaded insurance results. Love that statement! We appreciate you and look forward to serving you for many years. "
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Lorrie Altamirano

March 18, 2025

5  out of  5
rating by Lorrie Altamirano
"We have had State Farm for years with our 2019 truck, we just got a new truck and Gexia was there for us every step of the way. Thanks for all you do!!"
We responded:
"What a compliment - thank you! We appreciate you taking the time to give us a review. We take pride in serving our customers so we appreciate you noticing it. We appreciate you as well :)"
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Amber Rayer

March 7, 2025

5  out of  5
rating by Amber Rayer
"Hortencia is AMAZING, I wish I could give higher than a 5 star. She really cares about people and she is so quick at responding. I moved out of state or else I would never leave her. Do yourselves a favor and use Hortencia as your insurance agent.. you wont regret it!"
We responded:
"Thank you Amber! It’s a pleasure serving your family throughout all these years. We have insured you since before you learned to drive & now you’re off on your own life adventure. We wish you the best! "
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Eric Foster

March 7, 2025

5  out of  5
rating by Eric Foster
"Great service for the past 8 years. Would definitely recommend for managing all of your insurance needs."
We responded:
"Thank you Eric, it's been a pleasure serving you through all your needs from personal homes to rental homes, and your auto insurance. We appreciate you & wish you the best on your next adventure! "
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karen hawk

February 28, 2025

5  out of  5
rating by karen hawk
"Brooke and Lali were extremely helpful in getting my drive safe and save installed and working. I decided to transfer my account to both of them because of their expertise, kindness, and professionalism. I am convinced that they will keep doing a great job in times of need! Thanks for all that you do! Karen"
We responded:
"Thank you Karen for your kind words. I agree our team has the best people truly putting forth their best efforts to take care of our customers. We take pride in knowing our products so we can offer you the best price, protection, and customer service. We look forward to serving you!"
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Christine Tyler

February 27, 2025

5  out of  5
rating by Christine Tyler
"Brooke Johnson is a great agent! She has been taking care of my insurance needs. She is very efficient, knowledgeable and friendly. She always answer phone calls and Emails i would recommend her highly"
We responded:
"Thank you Christine - we totally agree Brooke does a tremendous job serving our customers! We work hard as a team to deliver THE best customer service, and price. We appreciate you! "
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Tonya Piwniczka

February 27, 2025

5  out of  5
rating by Tonya Piwniczka
"This SF office is very professional, responsive and friendly. They definitely go the extra mile to get you the best coverage and rate for your needs. Highly recommend."
We responded:
"Thank you Tonya. We appreciate you allowing us to serve your family. We pride ourselves with the best customer service being responsive, and insuring you with the best insurance protection & price. We appreciate you! "
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Randy Rexford

February 24, 2025

5  out of  5
rating by Randy Rexford
"Very nice and helpful to a new customer I would recommend them.Jocely is always very helpful to deal with. So is the rest of the staff but, l usually get her"
We responded:
"We welcome you to Arizona and to our agency! Thank you for choosing our office for your auto insurance needs. We look forward to serving you!"
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Alicorn Apothecary

February 20, 2025

5  out of  5
rating by Alicorn Apothecary
"This Statefarm office is great!!! I had a not so great experience with another office - Hortencia & Jocelyn truly care. They are quick to help & genuinely take in the big picture of life with multiple vehicles, kids etc. Thx Guys!"
We responded:
"Thank you for such a kind review - we truly do care about our customers! It's such a busy world so we are happy to help and take care of your auto and home insurance. And that allows you time to take care of your kiddos :) Thank you for trusting us to assure you are getting the best price & protection. We appreciate you! "