Hortencia Reyes

"I've been a long time customer of State Farm for many years. Whenever we have needed proof of insurance provided, the girls at the office have been quick to respond. It was no different when I got rear-ended recently. I called Lily R on April 25th to ask what I should expect regarding the next steps going forward. I was met with professionalism, kindness and even concern for my well being. This was met by my agent, Hortencia, calling to find out if I was alright. It was definitely appreciated & well received to know that these gals truly care about their members."

"I am deleting my original post as Marleen Gonzalez is no longer with this office. Since her exit, the service I have received at Hortencia's office has been saddening. I was charged 80$ for setting up their drive safe and save discount despite being misled to believe there would be no payment of any sort for a late set up. After asking her office for relief since those terms were not clearly laid out to me, I was given a very clear no and a "we are so sorry for the inconvenience" despite it being their mistake.. Anyway, Hortencia reached out personally via email and said she would call me that same day but she never did. I called and told Christina to let her know I was waiting and Hortencia still never called. Then, I emailed to follow up and was emailed back by Gexia, not hortencia and not called. So so far I feel that they are willing to do the minimum but if you are really upset with how they misled you or their treatment they will simply give you the cold shoulder. Good luck."

"In a world where phenomenal service, communication, and transparency is less and less common, the State Farm office of Hortencia Reyes and her staff define what best in class should look like. I picked her office for all my and my families insurance needs and have never thought twice about the trusted counsel they provide regarding some of our most important needs!"

"Allison Avery helped me out in such a big way. Quick service. I needed a quote and to get a vehicle insured within a day and she got it done. I moved my Home Owners insurance over to them also. Great customer service. I would highly recommend Hortencia Reyes State Farm office."

"I had great experience working with Allison from Hortencia. She was very responsive, very professional and just great to work with. Hortencia provided me with the best quote for Auto Insurance policy and transaction went very smooth. I did not feel pressured at all during whole process, and Allison worked very patiently with the options that wanted to get and review. Overall great experience and I would definitely recommend to give company a try."

"My name is Mr Wilson I recently had a great experience with the State farm employee named Aly she was very knowledgeable and helping me I haven't had customer service like that in a long time she was warm had a pleasant voice she just treated me like I was family and she just made my day kindness and concern for others makes a big difference and she's a asset to this company if I wish there were people like her this place we live in would be a better place I want to thank her and stay from I would recommend them to anyone she's a blessing"

"I’ve looked around to a few different local agencies and this one is by far the best. Their staff is responsive and actually takes the time to care about your personal situation. If you care about customer service and saving money on your auto insurance I would definitely give this office a call!"

"We have had State Farm vehicle insurance for at least 35 years, as well as homeowners for some of that time. We moved back to Phoenix in January, and have been working with the Hortencia Reyes Agency and specifically Marleen. Without going into a lot of detail, this was a convoluted policy issue as we were changing states, selling one car and buying a new one, and canceling a homeowner's policy to bundle with State Farm. This agency has professional, caring, and efficient staff who always make us feel that our business with them mattered. There are a lot of insurance companies and Agents out there; but with this agency, you’re dealing with the best!"

"Hortencia and her team gave me amazing service. Her employee Christina was very detailed and informative. She reviewed my policy from a different insurance company and informed me that although I was paying a low rate of about $400 for my homeowners policy, I had terrible coverage. She was able to determine that if the washer hose in my 2nd floor laundry room would have burst and flooded the 1st floor, the coverage I had would have only covered the actual laundry room. Christina was able to bundle our auto and home, and with the State Farm Safe and Save app, we are saving about $1,000 a year. I could not be happier with the detailed service, and excellent coverage I now have. I recently decided to have them quote me for life insurance. Not all offices and staff are the same, if you want to feel treated and cared for like family, be sure to contact Hortencia and her team!!"

"Hortencia Reyes is ABSOLUTELY the BEST!! I've had Progressive and GEICO and they are both good companies but if you truly want the ABSOLUTE BEST you should go with StateFarm. If you live around the San Tan Valley or Queen Creek area I HIGHLY recommend you call this location and ask for Hortencia as your agent. She is EXTREMELY professional, nice, and best of all HONEST! She truly looks out for your best interest. All the staff there are very nice and have made my life so easy. They have saved me the most money out of all the companies I've ever been with including GEICO and Progressive. AMAZING customer service! 😁👍🏻"

"I recently bought the San tan cafe down the street from this statefarm location and I will say they are really awesome people. Hortencia helped us out so much with all the paperwork and licenses I had to get done to buy the restaurant. I also switched to them for my auto insurance because they gave me a way better deal for the same coverage then my other insurance company. I would highly recommend any friends and family to these ladies.. Thank you for all your help asking the way."

"Love this office because they have Spanish speakers! I had been searching for an office in the area and couldn't fine any one who did but Hortencia's office. Very happy with the service I receive here as well they always try and save you the most money with the best protection possible"